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Turn On and Off Your Water Service

(714) 738-6897

Please allow the City to turn-on or shut-off your water for you when necessary. It is the City's policy that the property owner is responsible for damage to a meter or valve if the owner or someone working for the owner (such as a plumber) damages the meter or valve while turning it on or off. To be safe, if you need your water meter turned on or off, call Public Works at (714) 738-6897. A crew will normally be deployed to within thirty minutes turn-on or shut-off the valve. If you prefer, you can request an appointment for us to come out at your convenience, including evenings.

• Water Turn On/Off

For a small number of Fullerton residents, shut-off valves are located in the meter box on the customer's side of the meter. This small group of Fullerton residents may access the meter box to shut off their water themselves.

How to Read your Meter

The meter register pictured to the right is typical of most residential meters and is usually located near the street. The register on the meter serving your property may look somewhat different, but they all work on the same principle

The meter register reads like a car odometer, from left to right. The number keeps a running total of all the water that passed through the meter, since it was installed.

The red triangle is the flow indicator. It rotates whenever water passes through the meter. The flow indicator will rotate faster or slower depending on the volume of water passing through the meter. Meaning that you may need to watch the flow indicator carefully if trying to determine a slow leak. The large sweep hand measures gallons of water as it passed through the meter. A full revolution indicates that ten gallons has passed through the meter. However, depending on the size of the meter installed at your property, one full revolution may equate to more gallons.

To calculate the amount of water within a certain time period, you would subtract the meter reading taken at the beginning of that period from the meter reading taken at the end of that time period. This will give you the total gallons used.

 Please see the video below for an example of how to read your meter.