• Policy on Discontinuation of Residential Water Service - English
• Chinese - 关于居民用水服务中止的政策 （根据 SB 998 制定的《供水关停保护法》）
• Korean - 거주용 수도 서비스 중단에 관한 정책 (SB 998에 따른 수도 중단 보호법)
• Spanish - Política Sobre La Interrupción Del Servicio De Agua Residencial
• Tagalog - Patakaran Sa Pagputol Ng Pantahanang Serbisyo Sa Tubig
• Vietnamese - Chính Sách Ngừng Cung Cấp Dịch Vụ Cấp Nước Sinh Hoạt

• Policy on Discontinuation of Residential Water Service - FAQs

RECONNECTION FEES FOR HOUSEHOLDS WITH INCOMES BELOW 200 PERCENT OF THE FEDERAL POVERTY LINE:

The following shall apply to residential customers who demonstrate a household income below two hundred percent (200%) of the federal poverty line if their water service has been disconnected due to non-payment:

• Reconnection fee shall not exceed:
• Normal operating hours =           $60.75
• Nonoperational hours =               $182.26

The City Utility shall deem a customer to have a household income below two hundred percent (200%) of the federal poverty line if any member of the household is a current recipient of CalWORKS, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplemental Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household’s annual income is less than two hundred percent (200%) of the federal poverty level.

• Annual discontinuation of residential service for inability to pay