The City of Fullerton provides water service to residents and businesses. Trash collection fees are included in the Utility Bill for residential accounts only. Businesses must contact Republic Services at (714) 738-2444 to set up trash collection.

Payment Methods

Autopay

Ensuring your Utility bill is paid can be a lot easier thanks to AutoPay. AutoPay is a free service that can be set up through your checking account. By enrolling in AutoPay your bank account will be drafted the amount due on the bill due date. To enroll in AutoPay please complete the application and mail or bring the completed application accompanied by a voided check to City Hall to start direct payment.

• Autopay Application
• Autopay FAQs
• Autopay FAQs (PDF)

Pay Online

Once you have registered your account online using your current customer number and account number (located on your utility bill), you may log in to make a payment through Citizen Self Service.

Online payments can be made by credit card only (Visa, MasterCard, or Discover). Please note that eCheck payments are not accepted through the online portal.

At this time, there is no additional charge to make a payment, and payments are posted in real time.

The account number will remain the same, however your customer identification number will change. For example, If your customer ID was previously 0123456, it will now be 9123456, you must drop the leading 0 and replace it with a number 9. 

Pay by Mail

Detach payment stub and send with your check in the return envelope provided. Make checks payable to “City of Fullerton”.

Make a Payment Anytime - 24/7 Virtual Payment Line

You can pay your bill anytime, day or night, using our virtual payment line. Payments can be made using a credit card or check. Please have all necessary information ready and follow the steps to complete your payment. 

How do I make utility payments on my phone?

1. Have your new account number and customer number available.

2. Follow the prompts to pay your bill through the system via credit card.

3. Have your credit card information available to complete your payment.

Pay by Phone: 877-768-8795

Pay in Person

Visit our payment center located at City Hall (we accept cash, checks, debit and credit cards). For your convenience, drop boxes are located outdoors on the north side of City hall for after hour payments.

Fullerton City Hall
303 W. Commonwealth Avenue
1st Floor, Central Cashier
Fullerton, CA 92832
Monday - Thursday: 7:30 am - 5:00 pm; Every other Friday: 7:30 am - 4:00 pm

Pay Online

• How to pay online

Residential Water Service

Billing

• Billing Information
• How to Read Your Fullerton Utility Bill
• Water Rates
• Water Rates, Rules & Regulations

Water Service

• Start and Stop Water Service
• Water Leaks & Problems
• Fee Schedule Public Works – Water Utility
• Water Shutoff Protection Act - Policy on Discontinuation of Residential Water Service
• Chinese - 关于居民用水服务中止的政策 （根据 SB 998 制定的《供水关停保护法》）
• Korean - 거주용 수도 서비스 중단에 관한 정책 (SB 998에 따른 수도 중단 보호법)
• Spanish - Política Sobre La Interrupción Del Servicio De Agua Residencial
• Tagalog - Patakaran Sa Pagputol Ng Pantahanang Serbisyo Sa Tubig
• Vietnamese- Chính Sách Ngừng Cung Cấp Dịch Vụ Cấp Nước Sinh Hoạt

Water Related Links

• Water Conservation - California's main water source has been impacted by environmental issues. It's easier to save water than you think.
• Water Quality - View Water Quality Reports and information on water hardness, fluoride, etc

Other Utility Links

• Southern California Edison
• Southern California Gas