Important Information Related to Utility Billings and Payments

Reviewing Utility Bills On-line and Making On-line Payments

1. To utilize the online system, you will need to create an account.
2. You will enter through the City of Fullerton site and choose the Pay Utility Online option to be redirected to the online system or click on the Community Access Services link.
3. When you reach the login page for the first time, choose the “Sign Up” option and enter your first and last name along with the email address you would like to use.
4. Once logged in you will need to link your account(s). Here are some tips for linking your account(s):

• Your full 8-digit account number must be entered, including the leading zero(s).
• Your full 7-digit customer identification number must be entered.
• For instructions to Register Online.
• If you have yet to receive a bill and you do not know your account number or customer ID, please contact our customer service representatives at (714) 738-6890 during our business hours provided on the left-hand side of the page. 

Making Over the Phone Payments

To make a payment towards your utility bill over the phone:

• Utilize our payment processing system to pay your utility bill with a virtual operator.
• This service is free to use and available 24/7.
• Please have your customer ID and account number ready.
• Dial 877-768-8795 to utilize this service.

Most Up-to-Date Information 

Utility Services page for the most up-to-date utility billing information.