Call the automated Voice Permits™ IVR System
for all of your Building/Fire Permit inspections, 24 hours a day!
(714) 738-6543
Schedule inspections
Cancel inspections
Retrieve inspection results
To use the system you need:
1. A touch-tone telephone (or the dialing keypad on your mobile phone)
2. A site-specific permit number
3. An inspection code (download the Guide or skip to the codes)
Choose from the following options after dialing:
| Press 1 | To schedule an inspection |
| Press 2 | To cancel an inspection |
| Press 3 | To obtain inspection results |
| Press 0 | To transfer to staff |
| Press # | To disconnect and hang up |
| Press * | For additional information anytime during the call |
The Voice Permits™ system will prompt you through the steps below during your call.
You may perform multiple transactions during each call.
At the end of the call you will be issued a confirmation number. We recommend you keep a record of confirmation numbers.
To schedule an inspection:
After you have scheduled the inspection, you will be able to:
Request another inspection, same permit.
Request another inspection, different permit,
Get a confirmation number and hang up. (Use this confirmation number when inquiring about this telephone request.)
Return to the main menu.
To cancel an inspection:
After you have cancelled the inspection, you will be able to:
Cancel another inspection, same permit.
Cancel another inspection, different permit.
Get a confirmation number and hang up. (Use this confirmation number when inquiring about this telephone request.)
Return to the main menu.
To obtain inspection results:
After you have listened to the inspection results, you will be able to:
Listen to more results, same permit.
Listen to more results, different permit.
Get a confirmation number and hang up. (Use this confirmation number when inquiring about this telephone request.)
Return to the main menu.
To transfer to staff or obtain additional information:
Press 0. You can also press * to hear an explanation of your current options.
If you are using a Smartphone or tablet:
Do not use your texting or typing keyboard. Our Inspection Line system "hears" the dialing tone produced by the alpha-numeric keys of your device. The typing keyboard of phones or tablets do not produce a tone and are not recognized by our system. Instead, use your dialing pad to enter both the letters and numbers of your permit. As an example, BLD12-00001 should be entered by dialing 2531200001. If your cellular connection is weak or interrupted, your input may also be affected; try your call from a land-line phone.
To get an estimated time of inspection:
Inspectors are assigned their routes and customers in the mornings, just before leaving for the day's calls. Please call (714)738-6541 between 7:30 a.m. and 8:00 a.m. on the day of your scheduled inspection and, if possible, your inspector will give you an estimated time of arrival. Due to our high volume of calls, we cannot guarantee that voice messages left on our main line can be retrieved and passed along in time to give you an estimate. Inspectors usually return to the office after 3:30 p.m. if you have questions about inspection results or corrections left at the jobsite.
Someone 18 years of age or older should be at any residential location to allow entry. If any pet is on site, please have it restrained and notify the inspector prior to entry.
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