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Utility Services

Utility Services

As the city prepares for the re-opening of City Hall
  • We strongly suggest that you pay your Utility Services bill online at www.cityoffullerton.com/utilitybill or on the phone at (714) 738-6890.
  • We are allowing one person into City Hall at a time for Utility Services Payments, please be aware there could be excessive wait times.

    IMPORTANCE MESSAGE REGARDING COVID-19: The City is aware of the impact the current situation is having on many customers. During this period, the City will waive late payment penalty fees and set up payment arrangement plans on a case by case basis. Utility charges cannot be waived as the city operates on a cost recovery basis to provide water, sewer, and sanitation services to our residents and businesses. Thank you.

    The Utility Services Division provides for the billing, collection, and data management of all utility accounts for water, sanitation, sewer, trash, and paramedic subscription services. All customer inquiries regarding billing of these services are handled within this area.

    Hours of Operation

    Monday - Thursday, 7:00 am to 5:30 pm
    We are closed alternating Fridays of the month, 7:30 am to 5:00 pm 

    Telephone Assistance

    A Customer Service Representative is available during regular business hours. Para asistencia o informacion en espanol, por favor llame a (714) 738-6890.

    Emergency Telephone Assistance

    The after-hours emergency contact for water, streets, traffic, sewer, storm drain or park service is (714) 738-6897. For emergencies requiring Police, Fire, or Paramedic assistance, call 9-1-1.