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I am unhappy with a neighborhood tree. How do I determine if it is City-owned?
On public residential streets, city-owned trees grow in the parkway - the strip of land between the sidewalk and the street. If you are unsure if a tree is on City property, call us at (714) 738-6897 and ask to speak with the Tree Inspector. He will either answer your question over the phone or visit the location to determine ownership.
I live on a private street. What's the difference between private and public streets?
A private street is usually located in a residential area such as a condominium development in which a homeowners' association maintains the grounds and streets. The City cannot make repairs to private streets because they are not located on public property. However, the city does maintain the water supply to private streets. If you are unsure whether your street is public or private, you may contact your homeowner's association or Maintenance Services at (714) 738-6897.
I would like to start trash collection service at my home or business. Who do I call?
Trash Collection is a contracted service, handled through the City's Administrative Services Department.
For residences, call (714) 738-6890.
For businesses, call (714) 871-1434.
It's after hours. Who do I call for emergencies?
Call the Police Department dispatcher at (714) 738-6715. He or she will send our night/weekend emergency crew, Unit 340, to the scene.
My neighbor's bushes are obstructing the sidewalk. What can I do?
If you would like to lodge a complaint about a private tree or bush that is obstructing a public right-of-way, call Code Enforcement at (714) 738-6540.
My street does not appear to have been swept this week. How could this have happened?
The Maintenance Services' Street Division sweeps all City streets each week, excluding private streets and streets without a curb and gutter. Your area is swept on the same day each week, usually the day after trash pick up.

Please note that certain circumstances may prevent us from sweeping your street thoroughly. On holidays and days of heavy rain, for example, we are unable to sweep the streets. In addition, sweeper operators must avoid large piles of debris because such piles may hide heavy objects that can damage the sweeper. Occasionally, we may also become delayed when a street sweeper needs repairs. Street sweepers are complex machines, subjected to very harsh working conditions (dust, debris, etc.), and they sometimes break down. In these instances, we will make every effort to get a replacement sweeper on the road to complete your route. If you suspect your street was missed, please call Maintenance Services at (714) 738-6897.

You can help keep our City's streets clean by refraining from dumping grass clippings, leaves, or heavy objects in the gutter and by not parking vehicles in the street on sweeping days.

My street light is out. Who do I call for repairs?
Maintenance Services' Building & Facilities Division is responsible for street light repairs on public streets. If you notice that a street light has gone out on a public street, please call Maintenance Services at (714) 738-6897. Street lights are repaired on a weekly schedule, so the light you report will usually be fixed within one week. We respond to serious problems immediately, though occasionally these more serious problems, such as a blown circuit, may take more time to repair due to the nature of the problem. If the street light in question is located on a private street, call Southern California Edison or your Homeowner's Association.
The City tree in my parkway needs trimming. How do I make these arrangements?
Maintenance Services' Landscape Division oversees the City's tree maintenance contract with West Coast Arborists. As per our contract, WCA follows a pre-determined, high-production schedule to keep tree trimming as cost-effective as possible. We are unable to trim trees strictly for aesthetic purposes. However, we will trim a tree if it presents a hazard, and we are usually able to respond to dangerous situations within one hour. If you think your City tree needs trimming, call Maintenance Services at (714) 738-6897.

When you call to request a trim, the City's Tree Inspector may go to your location to determine when and if the tree needs to be trimmed. A WCA crew may already be scheduled to work in your area in the near future, in which case the Inspector should be able to give you these dates. If the tree needs to be trimmed outside the normal schedule, the Inspector will tell you when you may expect the crew to be at your site.

The storm drain on our street is clogged. Who do I call for repairs?
The Maintenance Services' Street Division is responsible for maintaining City-owned storm drains. Storm drains are inspected and cleaned on a routine schedule to ensure they are in proper condition. Just before the rainy season, all the drains are checked for clearance. If you see a clogged drain or one that may be obstructed by trash or vegetation, call Maintenance Services at (714) 738-6897.

Please note: Several drains and drainage channels in the City are part of Orange County's system and are maintained by County crews. When you call Maintenance Services, we should be able to tell you if the drain belongs to the City or the County. If the drain belongs to the County, we will notify the County's Maintenance Department of the problem.

The street in front of my home needs a new slurry coating. Who do I call?
The City's Engineering Department is responsible for large-scale slurry sealing projects. If you would like to know when your street is scheduled for work, please call Engineering at (714) 738-6845.
The swing set at my children's favorite park is broken. Who do I call for repairs?
Maintenance Services' Facilities Division maintains park facilities such as swing sets and picnic tables. If you have a question or complaint about damage to park equipment, call Maintenance Services at (714) 738-6897. The problem will be inspected and isolated until repairs can be made.
There is a large pothole in the street in front of my home. How do I get it fixed?
Maintenance Services' Street Division is responsible for repairing Fullerton's public streets. If you notice a crack or pothole in your street, please call us at (714) 738-6897. A supervisor will be sent to inspect the area and then schedule a crew to make the necessary repairs. Routine repairs are usually completed within a week of the call.
There's a big crack in the sidewalk on our street. Who's responsible for repairs?
Maintenance Services' Street Division is responsible for repairing public sidewalks in Fullerton. If you notice a damaged sidewalk, please call our department at (714) 738-6897. A supervisor will inspect the area and place the damaged location on a computerized priority schedule. Due to limited funding, we are only able to repair a limited number of sites every year. Repairs are prioritized by a number of important factors, including the extent of damage and the site's proximity to schools, churches, and other public buildings. Of course, especially hazardous sites are repaired immediately. If you would like to know where your request is on the schedule, please call Maintenance Services and ask to speak with a Street Division supervisor.

If you believe the damage is due to a City-owned tree, please be sure to notify us. If tree roots are causing the damage, the City's Tree Inspector will first assess the situation to determine a course of action (root pruning, removal, etc.). Because the City of Fullerton takes great pride in its trees, the tree in question will not be automatically removed. Each situation must be evaluated individually to determine the best approach.

Occasionally, when a large area of pavement is in question, the Engineering Department may become involved.

Tree roots are damaging my sidewalk. What can I do to fix this?
Maintenance Services' Landscape and Street Divisions work jointly to solve problems regarding landscape damage to pavement. To report this problem, please call Maintenance Services at (714) 738-6897. Because the City of Fullerton takes great pride in its trees, the tree in question will not be automatically removed. Each situation must be evaluated individually to determine the best approach. The Landscape Division will send the City's Tree Inspector to assess the situation and determine a course of action (root pruning, removal, etc.). The Inspector will then contact the Street Division, which will assess if sidewalk grinding, patching, or replacement is appropriate. Crews from both divisions will then be scheduled to solve the problem. Occasionally, when a large area of pavement is in question, the Engineering Department may become involved.
Vandals sprayed my fence with graffiti. How can I get rid of it?
The City recognizes graffiti as a serious problem. We have set up a special 24-hour graffiti hotline to report graffiti vandalism - (714) 738-3108. Please be prepared to give us the exact location of the graffiti. You do not need to give us your name or phone number. Graffiti is usually removed within three days; however, if the graffiti is obscene or racist, we will make a special effort to remove it as soon as possible. Citizens may also report graffiti by sending an email message to GraffitiH@ci.fullerton.ca.us.

Our crew removes graffiti from City-owned property and from private property exposed to the general public. If the property belongs to another public agency (such as the County or state), we will report it to the proper agency. We generally do not remove graffiti on private property that doesn't face a public area - that is the property owner's responsibility. If a property owner fails to remove the graffiti within a reasonable time, you may call Code Enforcement at (714) 738-6540 to lodge a complaint. Citizens may also report failure to remove graffiti by sending an email message to GraffitiH@ci.fullerton.ca.us.

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