Please allow the City to shut off your water for you when necessary. It is the City's policy that the property owner is responsible for damage to a meter or valve if the owner or someone working for the owner (such as a plumber) damages the meter or valve while turning it on or off. To be safe, if you need your water meter turned on or off, call Public Works at (714) 738-6897. We can usually send someone out to shut off the valve within thirty minutes. If you prefer, you can request an appointment for us to come out at your convenience, including evenings.
For a small number of Fullerton residents, shut-off valves are located in the meter box on the customer's side of the meter. This small group of Fullerton residents may access the meter box to shut off their water themselves.